No, the plan administrator can only submit requests for support and services once they have been provided. Once an invoice or receipt has been issued and sent to a plan. If the plan administrator detects excessive or under-planned spending, they should let them know as soon as possible, regardless of how often the reports are submitted. An NDIS partner in the community that provides local coordination services or early childhood services can support you in implementing and monitoring the plan.
The NDIA expects the plan administrator to validate an invoice and submit a payment request to the NDIA within five business days of receiving it. If you have a complaint with your plan administrator's service, start by talking to your plan administrator. If you change the plan administrator, the new plan administrator becomes responsible for the ongoing management of your plan. The plan administrator may be required to refund any amount that hasn't been spent according to your plan.
This will involve regular reporting on the budgets managed by the plan, as described in the NDIS Guide to Plan Management. Once an invoice or receipt has been issued and sent to the plan administrator, the plan administrator will submit a claim for that amount to the NDIS. No, the role of the plan administrator is not to determine if the supports or services purchased are “reasonable and necessary.” Plan administration is not the same as having the NDIA manage your NDIS plan funds or you deciding to self-manage your plan. If your NDIS plan funds are being spent faster than expected and there is a risk that the funds will run out before your next review, the plan administrator should talk to you about it.
The guide does not prescribe what services the plan administrator must provide, so the services offered may vary. Plan administrators are also expected to follow the service expectations set out in the NDIS Guide to Plan Management. If you use a plan manager, providers cannot charge more than the price limits described in the price provisions and price limits of the NDIS. If you are not satisfied with the result or do not want to discuss the matter with your plan administrator, you can file a complaint with the NDIS Commission.
